Building Improved Work Relationships

Price: $250

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Building Improved Work Relationships includes the following courses. In addition to the brief description for each course, even more information can be found by clicking on the link.

• Effective Interfunctional Relationships

The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain to defend. Protecting your turf may be instinctual, but it's also counterproductive. By not cooperating openly with other sections or departments, you not only interfere with their ability to accomplish their tasks, you undermine your own efforts as well. In this course you'll discover how you may be inadvertently sabotaging yourself when you let your territorial instincts guide your interactions. Once you understand how interfunctional relationships benefit you and your work goals, you'll be ready to learn some communication skills that will help you develop stronger, more productive work alliances across functional boundaries.

• Effective Intercultural Relationships

In today's expansive work environment, employees, co-workers, customers, vendors, and business partners can all have a different cultural background from yours. If you don't understand the ways in which they might differ, you're risking your business communication and relationships being misunderstood. When operating interculturally, mistakes are easily made when you take appearances and meaning for granted. This course lends significance to the term "multiculturalism." In this course, you will learn about the many ways in which mini- to macro-cultural behavior and attitude can vary, around the corner and around the world. This course will prepare you to understand and relate better to people with different cultural backgrounds, thus making your business deals with them easier and helping you avoid costly misunderstandings

• Effective Intergender Relationships

Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive business errors. This course explains the differences in the language and communication behavior of men and women so each can more easily understand what the other is really saying. The course also provides tips on how to modify your own communication behavior to be more clearly understood by the opposite gender.

• Effective Relationships with Customers

Developing strong, respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most effective relationships are mutually supportive and mutually beneficial. And they last beyond next quarter's returns. Investing in the relationship and creating value for your customers rewards your business as well. 

• Building Improved Work Relationships Simulation

The Building Improved Work Relationships Simulation is designed to provide participants with the opportunity to practice behavioral communication techniques that foster the development of productive relationships across different functions in the workplace. As account representatives for Orbital Communications, Inc., providers of global cellular telephone and Internet services, simulation participants will be tasked with generating new business accounts while maintaining existing long-term accounts. However, success will depend on more than just interaction with customers. Each of the participant's colleagues will require the same respect afforded to their clients--And more, if the necessary alliances are to be formed.

Price: $250

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